Privacy Policy

Global English Live ("we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our live English coaching services. Please read it carefully.

1. Information We Collect

When you fill out a form, purchase a package, or interact with us, we may collect the following information:

• Contact Information: Name, email address, phone number, country and city.
• Payment Information: All payments are processed by PayPal. We do not store your credit card or bank details. PayPal's own privacy policy applies to the data they collect.
• Usage Data: IP address, browser type, time of visit, pages viewed – used to improve our website.
• Communications: Any messages exchanged with our coaches or support team.

2. How We Use Your Information

We use your information for the following purposes:

• To provide, maintain, and improve our live coaching services.
• To process your order and deliver your unique session code.
• To communicate with you (e.g., respond to inquiries, send service updates, and marketing messages – you may opt out at any time).
• To analyze website usage and enhance user experience.
• To comply with legal obligations and prevent fraud.

3. Sharing Your Information

We do not sell your personal information. We may share it only in the following situations:

• Service Providers: Trusted third parties who help us operate our website, send emails, or process payments (e.g., PayPal). They are bound by confidentiality agreements.
• Legal Requirements: If required by law, to protect our rights, or in an emergency.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

4. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no internet transmission is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6. Your Rights

Depending on your location (e.g., EU, California), you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Deletion: Ask us to delete your data, subject to legal exceptions.
• Restriction/Objection: Limit or object to certain processing.
• Data Portability: Receive your data in a structured, commonly used format.
• Withdraw Consent: If processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at the email below. We will respond promptly.

7. International Data Transfers

Your information may be transferred to servers located outside your country (e.g., the United States). We use appropriate safeguards (such as Standard Contractual Clauses) to ensure your data is protected.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. If we learn that we have inadvertently collected information from a child under 16, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date.

10. Contact Us

If you have any questions or concerns, please contact us:

Email: englishteaching@rightworkgroup.com
Address: 123 Main Street, San Francisco, CA 94105, USA